1. Order Cancellation Policy
Orders placed for pharmaceutical formulations, PCD franchise promotional packages, or third-party contract manufacturing batches can be canceled only prior to the commencement of production or dispatch processing. Once an order has entered the packaging or shipment phase, it cannot be canceled.
2. Returns & Replacements
Due to the stringent regulatory requirements and safety standards associated with pharmaceutical products, we generally do not accept return requests once goods have been successfully delivered. However, replacements or adjustments are considered under the following rare circumstances:
- Discrepancies in product formulation quantities or compositions upon delivery.
- Verified transit damage affecting the safety seals or primary packaging.
Any such claims must be reported to our support team within 48 to 72 hours of receiving the consignment along with adequate photographic proof.
3. Refund Terms
Where a refund is deemed valid and approved by Prevent Formulations management (such as overpayments or pre-production order cancellations), the amount will be processed through the original mode of payment or via bank transfer within 7-10 business days.
4. Contact for Support
If you have any questions or require clarification regarding our cancellation and refund protocols, please reach out to us at [email protected] or call our helpline.